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Privacy Policy

Last Updated: January 11, 2025

Legal Notice Regarding Email Address Usage:

By providing your email address to SharpTraderHub, you explicitly consent to the collection, storage, and use of your email address for the purposes outlined in this Privacy Policy. Your email address will be used to send you service-related communications, product updates, and marketing materials. You have the right to withdraw your consent at any time by unsubscribing from our communications or contacting us directly.

1. Introduction

Softr Solutions ("we", "us", or "our") operates SharpTraderHub ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

Account Information: Name, email address, password, and other registration information
Trade Data: Trading transactions, entry/exit prices, stop loss, take profit, screenshots, notes, and related trading information
Profile Information: Profile picture, display name, trading preferences, and settings
Communication Data: Messages, comments, and other communications you send through the Service

2.2 Automatically Collected Information

We automatically collect certain information when you use the Service, including:

Usage Data: Pages visited, features used, time spent, and interaction patterns
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
Log Data: Server logs, error reports, and performance data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. See our Cookie Policy section below for detailed information.

3. How We Use Your Information

We use the collected information for various purposes:

To provide, maintain, and improve the Service
To process transactions and manage your account
To send you service-related notifications and updates
To send you marketing communications (with your consent)
To respond to your inquiries and provide customer support
To detect, prevent, and address technical issues and security threats
To analyze usage patterns and improve user experience
To comply with legal obligations

4. Email Address Usage

Explicit Consent for Email Communications:

By providing your email address, you explicitly consent to receive the following types of communications:

Service Communications: Account verification, password resets, security alerts, and important service updates
Product Updates: New features, product announcements, and service improvements
Marketing Communications: Promotional offers, newsletters, and marketing materials (you may opt-out at any time)
Transactional Communications: Confirmations, receipts, and transaction-related information

Your Rights: You have the right to:

Unsubscribe from marketing emails at any time using the unsubscribe link in our emails
Update your email preferences in your account settings
Request deletion of your email address (subject to our data retention policies)
Contact us directly to withdraw consent for email communications

Note: Even if you opt-out of marketing communications, we may still send you essential service-related emails that are necessary for the operation of your account.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

Cloud hosting and storage providers
Email service providers
Analytics and monitoring services
Payment processors

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.

6.2 Types of Cookies We Use

Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
Analytics Cookies: Help us understand how visitors use the Service (e.g., Google Analytics)
Preference Cookies: Remember your settings and preferences (e.g., language, theme)
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

6.3 Cookie Consent

When you first visit our Service, we will ask for your consent to use cookies. You can:

Accept all cookies
Reject non-essential cookies
Customize your cookie preferences
Change your preferences at any time through your account settings

6.4 Managing Cookies

You can control and manage cookies through:

Your browser settings (most browsers allow you to refuse or delete cookies)
Our cookie consent banner (when available)
Your account settings within the Service

Note: Disabling certain cookies may affect the functionality of the Service.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Security measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection

8. Data Retention

We retain your information for as long as necessary to:

Provide the Service to you
Comply with legal obligations
Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal information
Restriction: Request restriction of processing
Withdraw Consent: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us using the information provided in the Contact section.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you an email notification (for material changes)

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Softr Solutions
Email: privacy@softr-solutions.com
Website: https://softr-solutions.com

14. Consent

By using SharpTraderHub, you acknowledge that you have read, understood, and agree to this Privacy Policy, including our use of cookies and email communications as described herein.

I acknowledge that I have read and understood this Privacy Policy and consent to the collection, use, and disclosure of my information as described herein.